Refund policy

Fabwitz Industries offers repairs, replacement and refunds in accordance with the Australian Consumer Law; https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

You, the consumer, can ask a business for your preference of a repair, replacement or refund but you are not always entitled to one. Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• They got what they asked for but simply had a Change Of Mind*, found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it.
• The problem with the product was caused by the consumer misusing it
• The consumer knew of or was made aware of the problem with the product before they bought it
• The consumer asked for a service to be done in a certain way against the advice of the business
• The problem with a service or the product was caused by the actions of someone other than the business. For example, a third-party supplier/installer.

*Fabwitz Industries is not liable to offer repair, replacement or refunds for product/s purchased second-hand.

 

Additional Information for Change Of Mind

Fabwitz Industries does not accept cancellation requests, returns or refunds for:

• Change of mind
• Consumer has ordered the incorrect product/s
• Incorrect selection/s by the buyer
• Vehicle has been sold, stolen, written off or crashed
• Consumer failure to check all information on a manual online order or invoice generated by our team before making payment.

**Fabwitz Industries advises consumers to check all information is correct before making payment for manual online orders or invoices that are generated by our team. Payment of a manual online order or invoice is deemed as the consumers acceptance of all information being correct and voids any liability to Fabwitz Industries if the consumer notices the information was incorrect once the order has been made and/or received by the consumer.

 

You, the consumer, can ask for a replacement or refund if the problem with the product/s is major.

What makes a product problem major?

• Is unsafe
• Is very different from the description or sample (photos, excluding rendered images)
• Has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand
• Can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time*

*A reasonable time can depend on factors such as the nature of the product/s and/or services, weather conditions and availability of parts or materials.

 

We will offer a repair, replacement or refund if a product is deemed to have a major fault or manufacturer fault. All products are assessed upon return and if deemed to not be a major fault or manufacturer fault, and the consumer prefers a refund, a 20% service fee will be deducted from the refund amount including any costs to cover return freight to us as well as but not limited to parts such as joiners, hose clamps etc. If a consumer prefers a repair or replacement, the consumer is liable for any additional costs to cover the repair or replacement including but not limited to parts such as joiners or hose clamps as well as applicable freight fees.

 

Replacement products must be of an identical type to the product originally supplied, including colour where applicable, unless otherwise agreed.

 

Fabwitz Industries may take into account how much time has passed since you bought the product/s, considering the following factors:

• Type of product/s
• How a consumer is likely to use the product for its intended purpose
• The length of time for which it is reasonable for the product to be used
• The amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

 

Cancellation Fees

• Due to the nature of our products, any approved cancellation requests are at the discretion of Fabwitz Industries Management and are dependent on circumstances
• The fee (%) covers any costs incurred by Fabwitz Industries, for parts and materials as well as labour based on the order status.

Fabwitz Industries reserves the right to charge an Administration Fee upon an order cancellation. The applicable fee is at the discretion of Fabwitz Industries Management and will vary depending on the circumstances of the cancellation and the order status. If approved, the balance of the refund amount will be submitted for processing and can take 7-10 business days to show back via the original method of payment.

 

Damaged or Incorrectly Received Goods

Fabwitz Industries strongly encourages all orders to be inspected upon receival by the consumer and/or third-party who may receive the order on behalf of the consumer. If the item/s are believed to be defective, damaged and/or you have received the incorrect item/s, you must:

• Contact us in writing (sales@fabwitz.com.au) with photo proof immediately or within 7 days of receival

Incorrectly supplied fitting components such as joiners, clamps etc. must be returned to us before a replacement part can be sent. Any costs associated for the part to be sent back to us will be reimbursed to the consumer once tracking shows the part is on its way to us in which we will arrange for the correct part to be sent. Consumers must provide a proof of receipt for the postage (date/time stamped) to be reimbursed. Larger items that require a courier will have collection from the consumer arranged by us subject to our freight providers availability to collect and dispatch of the correct larger item will then be arranged by us once it is ready.

 

IMPORTANT: Delays in contacting us may impact on our ability and/or liability to resolve the issue in a reasonable timeframe. Any claims made after 7 days is at the discretion of Fabwitz Industries Management in relation to a resolution depending on the circumstances.

 

INSTALLATION OF PRODUCT/S BY CONSUMER OR THIRD-PARTY:

Fabwitz Industries is not liable or responsible for any damages caused to you, the consumer, or your vehicle if installation is conducted by yourself, one of our recommended installers or any other Third-Party, provided that all information given to you was correct. We strongly advise consumers or Third-Party persons to contact us immediately if it is believed that any provided information given may be incorrect or for instance, the product does not align correctly. If no contact is made to Fabwitz Industries immediately or within 7 days of receival, Fabwitz Industries cannot be held liable if the consumer or Third-Party chooses to proceed with installation and all costs associated with any damage will then be the responsibility of the consumer or Third-Party.

 

Additional Information

• No Exchanges. Purchases of products are at buyer discretion.
• We offer a 24-hour period for changes (finish, end cap etc) to an order from the date it is placed. A service fee may be applied at the discretion of management depending on the order status.
• Custom colours can be done for additional fees (NO Colour Coding). Custom colours are void of any sales/promotions
• Fabwitz Industries are not liable to replace/recoat a product where colour has faded after 1 month from date of receival. This is due to the Australian weather and being unable to verify how a product is treated (i.e. what products/chemicals used to clean or maintain the product)
• Snorkels will make noise; we cannot change this. Therefore, we do not offer trade-ins or refunds for Change Of Mind, as it is not a fault of the product. The induction noise of the Low Cut end is more noticeable than the Round End, especially when paired with an aftermarket airbox
• Fabwitz Industries does not offer repair, replacement or refund for any product that is incorrectly ordered or damaged by the consumer or a third-party, including but not limited to third-party installation or your own arranged freight.
• Nissan Navara NP300 snorkels tend to take in too much water when driven in heavy rainfall. This is due to the vehicle being a twin turbo and how they take in air, as their factory airbox is not adequate to suit our snorkel as a permanent airbox option. We recommend upgrading the airbox for longevity otherwise a water diverter or snorkel sock can be used as a temporary solution.
• Manually created online orders or invoices will require a minimum non-refundable 30% deposit of the total price for pickup or freight orders. Those requesting installation, will be required to pay the full fitment fee as a non-refundable deposit to secure the installation date.
• Installation of aftermarket products is at consumer discretion. We recommend contacting your vehicle dealer in relation to any warranty concerns that may affect your vehicle, as well as checking your States rules & regulations to ensure our product is suitable for you. We also recommend customers contact us prior to purchasing with any questions relating to installation, as we can provide installation guides and any other information you may need